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AnthonyPioneer

Amsterdam

Amsterdam Meetup RecapAmsterdam meet-up

Well... what else could we say? Needless to mention, we were very pleased to see so many of you coming over to our event, joining inspiring discussions and learning about our plans for the future. Once again a big THANK YOU for joining, we hope that you found it as entertaining and inspiring as we did! Your feedback As some of you noticed already, we are sending you some questions to evaluate your experience of the event. Would be really cool for us to understand better which things you really liked, and what you missed / would like to see improved for the next time around. Thanks already for sharing your feedback with us!

1 ano atrás

JennyNew Participant

Amsterdam

Meet & Greet sessions?

I'm wondering if there are any meet & greet sessions here in Amsterdam, who can tell me more?

1 ano atrás

JennyNew Participant

Amsterdam

People from Amsterdam - Introduce yourself

Dear people from Amsterdam, I’m happy to see you all in this group. Hereby I would like to introduce myself, and I hope to read more about you too! I am Jenny and I'm part of the family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities. For me this group is a great opportunity to stay in touch with all of you.

1 ano atrás

ElizaNew Participant

Passatempos

New to our Community? Introduce yourself!

Hey Community-friends!We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Frank! I have been with Company for about 2 years, having started at the Support Department to eventually climb my way up the ranks to be your trusted Community Manager! I live in The Netherlands, have a wife and 2 kids. Hit me up if you have any questions, concerns or just to say hi! (emoji)Looking forward to meeting you all!- Frank

1 ano atrás

ElizaNew Participant

Alertas

Guide to ideationGuide

Read me first if you got a need for a feature that is currently not offered or a feedback regarding the way things work, you can submit an idea. Create an IdeaIf you cannot find an existing Idea or Discussion that’s related to your topic, then select ‘Create an idea’ on the Ideas landing page.An Ideal Idea format:Title: The high level objective of your Idea. Description: Details should clearly define your Requirements. Make sure to include:A clearly defined use case or business problem that is not met with current functionality. For enhancement requests, provide detailed requirements for the functionality that you’re seeking. You can include links to related ideas/docs to explain why existing functionality does not meet your needs. Be detailed, illustrate if you can to bring out all the components. Make sure you are using all the Product area/module names Highlight the value this feature would bring for the broader community of users like youProduct area: Select the Feature you want to

1 ano atrás

ElizaNew Participant

Platform

What does registration and login rate limit mean?Article

Have you or your users come across these error messages? validation.user_register.ratelimit or validation.user_login.ratelimit. This is due to our rate limiting feature being applied when specific users or actions exceed a defined limit. We've developed the following rate limits: Limit on failed registration: visitors from one IP cannot attempt more than 5 tries per hour when registering a user Limit on failed login: visitors from one IP cannot attempt more than 5 tries per hour when trying to login as a user You don't want this limit in your instance? No problem, just drop us a line at support@company.com and we can disable it for you. The phrase is not shown correctly? If the errors are shown as validation.user_register.ratelimit or validation.user_login.ratelimit, it can be confusing for users to figure our what is going on. You can easily change them by adding the following phrases in the control environment of your community: Module: Common, Key: validation.user_login.ratelimit

1 ano atrás

ElizaNew Participant

General information

New to the Community? Here's everything you need to know!Getting started

Is this your first visit to our lovely company community? Welcome! We’re super happy to have you here! What are we doing here?First things first, what are we actually doing in the company community? Our community is meant to be useful for both new and veteran customers, your level of expertise does not matter. That’s the beauty of our little community here, we have a TON of expertise on the platform daily about our company, Data & Analytics, Reporting and others—It really is an endless list of possibilities. A (really) quick tourThe basic setup of our community is simple: Getting Started(You’re here now!) New to the community? New to our Company? Visit me first!Analytics & ReportingWe’re a Data & Analytics company, so it makes sense to have a whole lot of ideas on how to best be using your data, right? We have got you covered! Platform & IntegrationsGuides & Articles on using our platform, or integrating with other tools you might already have added to your tech-sta

1 ano atrás

AnthonyPioneer

Reporte de situações

Hold on to your hats! Our Annual Awards ceremony is coming up!Announcement

It’s that time of the year again, where we take time to recognise both our employees, and customers, for their tremendous contributions to the business over the past year. It has been a great year for us and we could not have done it without your help—and we want to recognize this. ?We have a number of different award categories, from Most Helpful Content to Nicest Design and a whole host of great prizes to give away (even an all expenses paid evening at your favorite restaurant)! You don’t want to miss out! So without further ado, please go ahead and nominate those who you think deserve to win an award. Remember you can only make one nomination per category! The results will be shared at our annual awards webinar in 3 weeks time. Plenty of time to build the suspense...Good luck all!

1 ano atrás

AnthonyPioneer

Alertas

Use Digital Hub to boost event RegistrationBest practise

Hey everyone! Just wanted to share a quick tip on using your community to increase event registration for your next event! We recently ran an event on the importance of Customer Success in 2020 and we saw a massive 70% of our event registrations come from signups on our community! What did we do? We simply set up an event on our community—announcing what we planned to cover and who would be speaking—and enabled event registration directly on the community. We also found that those who wanted to ask questions about the event did so in the comments section, which really got people excited about the topics we would be covering. What was also fantastic was that we saw those that attended the event kept the discussion going in the weeks after on the community too! So, definitely, for your next event be sure to use your community! ?

1 ano atrás

ElizaNew Participant

Integrations

Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs. To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company. DONE, RELEASED, YEAH! Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

1 ano atrás

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